Privacy policy
We respect the privacy of our site visitors and customers. We provide this statement to inform you of our practices regarding how we use information we gather about you. We are committed to protecting your privacy and will comply with the National Privacy Principles set out in the Act to the extent they apply to us.
1 Your acceptance of this Policy
By providing us with Personal Information, using this website and our services, you agree to the collection, holding, use and disclosure of your information as described in this Policy. If you do not agree to the terms of this Policy, please contact us immediately and in the meantime refrain from providing us with any Personal Information.
2 Changes to our Policy
From time to time, it may be necessary for us to review and revise our Policy. We may notify you about changes to this Policy by posting an updated version on our website. We encourage you to return to our website periodically to ensure you are familiar with our latest Policy.
3 What kinds of information do we collect and how do we collect it?
Generally, we collect your Personal Information directly from you, through registering with us on our website and/or providing you with our subscription service. The kinds of information we may collect includes, without limitation, your name, delivery and billing address, date of birth, email address, fax number and phone numbers.
We may disclose this information to third parties that help us deliver our services (including information technology suppliers, communication suppliers, cloud providers, website hosting companies and our business partners), or as required by law. We may also disclose your information to recipients that are located outside of Australia including our employees located in other countries. If you do not provide this information, we may not be able to provide all of our services to you.
4 Passive information collected
As you use our website, certain information may be passively collected (that is, gathered without you actively providing the information) including Your IP address, details of your computer system, browser details, details of the website you linked to our website from, geographical location information, pages visited, and website functionality accessed. However, this information does not identify you as an individual, only the computer that you are using to view the site and your approximate geographic location. We also use cookies for remembering your name and login details and preferences, but not passwords.
We use various technologies including cookies, web beacons, internet tags and logs in order to improve and manage our site. We may use and combine such passively collected information to improve our website, customise it based on your preferences, compile and analyse statistics and trends and otherwise administer and improve our website for your use. We may also disclose this de-identified information to third parties.
5 How do we hold and store Personal Information?
We place great importance on the security of all information of our customers. We have security measures in place to attempt to protect against the misuse, interference, loss and unauthorised access, modification or disclosure of Personal Information under our control.
Once we receive your Personal Information, we make every effort to ensure its security on our systems. Information stored within our network is password protected and access is appropriately limited to those entrusted with authority. We will destroy or de-identify Personal Information when it is no longer required, unless we are otherwise required or authorised by law to retain the information.
No data transmission over the internet can be guaranteed to be 100% secure. Whilst we strive to protect users’ Personal Information, we cannot ensure or warrant the security of any information transmitted to us or from our online products or services. Ultimately, you are solely responsible for keeping your passwords and account information secret.
6 Account membership and communication
By registering your details on our website, you become a registered member. You must be a registered member to subscribe to our services and access certain features of our website. When you register and activate your account, you will provide us with Personal Information. You must ensure that this information is accurate and current. When you register and activate your account, we will provide you with a username and password. You are responsible for keeping this username and password secure and are responsible for all use and activity carried out under this username.
To create an account, you must be:
· at least 18 years of age;
· possess the legal right and ability to enter into a legally binding agreement with us; and
· agree and warrant to use the website in accordance with this Policy and all other terms and conditions on our website.
7 Promotions and newsletters
If you have consented to receiving marketing materials or newsletters or chosen to participate in promotions, we may use and disclose your Personal Information for the purposes of sending you marketing information about our offers, products and services, or for the purposes of administering newsletters and promotions.
You may unsubscribe from receiving marketing materials and newsletters at any time by contacting us or by electing to opt-out when you receive the materials.
By visiting our website or communicating with us via email, you consent to receiving electronic communication from us. As an account member, you also consent to our communication via SMS text messages, for us to better serve your subscription.
8 Mobile terms of service
When you provide us with your mobile phone number, you may opt-in to marketing communications in respect of exclusive offers, new arrival alerts and cart reminders and agree to our mobile terms of service.
You consent to accept and receive calls and SMS text messages from us to the phone number you provide to us when you signed up or update the contact information associated with your use of our products and services. Your phone number will be used for marketing communications. The frequency of such communications may vary. Message and data rates applied by your cell phone carrier may apply to the text and SMS messages we send you, and neither us nor your cell phone carrier is liable for delayed or undelivered messages.
Except as otherwise provided in our terms you may opt-out of marketing communication SMS text messages from us by replying “STOP.” If you wish to reactivate text or SMS messages, or if you are experiencing issues receiving text or SMS messages, please contact us.
9 Subscription
Our subscription can only be purchased on our website. You must be a registered member to subscribe to our service. We offer different subscription packages on our website, with tailored food quantities, pricing and shipping schedules. We have the right to change prices and subscription packages at any time.
Your subscription is your personal subscription and not transferable and cannot be re-sold. Once your subscription is placed, you will receive electronic confirmation from us. You must pay for your subscription with either a credit or debit card (MasterCard, Visa or AMEX) or PayPal. We may change the accepted payment methods at any time.
You acknowledge that your subscription has an ongoing payment, which can be paused or cancelled from your account login, or by contacting us on orders@smartdietsolutions.com.
10 Cancellation
You can cancel your subscription at any time by logging into your customer account. Your credit card will be charged a few days before your package is prepared and delivered to you, with the exception of your first delivery, in which case you are charged at the time of purchase. You can find your exact delivery date within your customer account.
If you cancel your subscription, you will not be eligible for a pro-rated refund based on the unused days of your subscription.
If you wish to make changes to your subscription before your next delivery, you must do so before the cut-off date indicated within your customer account, and before your account is charged.
11 Member and introductory offers and discounts
We may offer new and/or existing customers special offers from time to time. Introductory offers are only available to new users of the website. Previously Registered Users do not qualify for additional offers, unless expressly stated.
We reserve the right to cancel any special offer, introductory offer or discount at any time without notice. At our discretion, we may restrict or prevent users from entering into our offers for any reason. Promotional offers and discounts are available for limited time periods only. After any discounted offer, you will be charged the full subscription price for subsequent orders, unless explicitly stated by us and whilst your subscription is still active.
12 How we contact you
When we contact you, we may do so via electronic messaging (including SMS and email), via website pop-ups and within our website, by mail, by phone or in any other lawful manner.
13 Disclosure of Personal Information
We will only disclose your Personal Information for the purposes for which it was collected and with your express consent (whether or not in writing). We may also disclose your Personal Information to our related companies, third parties appointed by us (who provide products and services to us), any of our professional advisers, accountants, insurers, lawyers and auditors, or otherwise as required to comply with any law or court order.
14 Links to other sites
Our website may provide links to third party websites for your convenience and information, which may operate independently of Smart Diet Solutions. Before disclosing your information on any other website, we advise that you examine the privacy statements of those websites.
To the extent that any linked website you visit operates independently of Smart Diet Solutions, we are not responsible for their privacy practices or their content.
15 Accessing and correcting your Personal Information
You may access, correct or update your Personal Information which we hold at any time. To change this information, login to our website using your username or email address and password, go to the ‘change my account’ section and follow the prompts. If you experience any difficulties, please contact us.
16 Queries
If you have any queries or concerns about our collection, use or disclosure of Personal Information, this Policy or your access to your own Personal Information, please contact us by email at admin@smartdietsolutions.com.
17 Definitions
In this Policy, unless the context otherwise requires:
Act means the Privacy Act 1988 (Cth);
National Privacy Principles means the national privacy principles set out in the Act;
Personal Information means any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not;
Policy means this privacy policy, as updated from time to time;
Previously Registered Users means any combination of: a user with a customer account with Smart Diet Solutions, a credit or debit card, a credit or debit card holder, or a delivery address that has previously received a delivery from Smart Diet Solutions;
we, our, us means Smart Diet Solutions; and
you, your means our customers and site visitors, whether individuals or companies.